Project Coordinator / Account Representative
Represents a positive image of Specialist to our customers. Under general supervision and with regular review is responsible for responding to customer/prospective customer inquiries related to product, service, production procedures, digital specifications and/or account status and relating production information to Sales representatives.
Responsibilities
- Responds to all customer and prospective customer phone and email inquiries including providing technical support, education of production procedures and communicating mailing and print status.
- Troubleshoots and resolves all customer issues including production related matters.
- Promotes the addition of value added services to enhance the client experience.
- Tracks and communicates customer feedback and information surrounding all aspects of Specialist’s operations and/or customer communication methods.
- Serves as a primary client contact. Maintains positive client relations on behalf of Specialist.
- Manages the client approval process.
- Prepares and updates estimates.
- Develops/updates project schedules and other project-related materials. Updates and documents customer contact information as needed.
- Manages the daily production process of direct mail and print campaigns.
- Strong team player; able to work within team, prioritize duties and delegate responsibilities appropriately.
- Provides support to other departments as needed.
- Other duties as assigned and/or required.
Education and Requirements
- AA degree or equivalent with up to 2 years of customer service experience.
- Excellent interpersonal communication skills, both oral and written.
- Computer literate with working knowledge of MS Office, Excel and Outlook in both PC & MAC platforms.
- Excellent project management and organizational skills.
- Excellent customer service skills including conflict resolution.
- Strong attention to detail and ability to meet deadlines.
- Composed and enthusiastic phone voice with good articulation.
- Ability to multi-task, with strong organization skills.
- Ability to work effectively in a team environment.
- Ability to accurately type 35 WPM and/or proficiency in keyboarding.
- Ability to operate general office equipment.
- Ability to calculate pricing figures of moderate complexity.
- Ability to recognize and solve problems involving variables of moderate complexity.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Working knowledge of file transferring protocols, layout/image
applications and compression programs a plus. - Direct mail or print background (or copywriting or design) a plus.
Specialist offers a competitive salary with excellent benefits. Employer pays 75% of employee’s medical, dental, vision & chiro/acu plan, 100% life insurance and offers a 401k company match along with Paid Time Off & holiday pay. Apply now!
Please submit resume with salary requirements at jobs@specialistonline.com or fax it at 858-268-0205. For more information about our company visit our web site at www.specialistonline.com
Data Processor
Job Description
This position will be assigned key Data Services projects. The candidate will perform all data functions needed to analyze, prepare and code complex data bases.
Job Responsibilities
- Performing daily data processing of jobs as outlined on work orders and specified due dates.
- Modification/Addition of new processes and data management techniques as needed to continually improve the quality of the prospect data.
- Data interpolation of fields derived from multiple data sources
- Merge/Purge processing for multiple sources
- Maintains positive, enthusiastic attitude
- Able to multi task and anticipate project issues and resolve them.
Job Requirements
- Ability to manage several complex projects with minimal supervision.
- Detailed knowledge of Data Processing and Data Management tools and techniques
- Excellent oral and written communication skills
- Ability to communicate at all levels within the corporation and within client/vendor organizations
- Excellent organizational skills, including attention to precise details and accuracy
- Ability to work effectively in a fast paced, highly dynamic atmosphere and react quickly to changes
Job Qualifications
- 2+ years data processing experience
- Demonstrated ability to manage files and queries.
- Demonstrated knowledge data processing systems
- Excellent data processing, customer service, and communication skills
- Experience in mailing a plus.
Experience with the following is a PLUS:
- Direct Mail and printing
- FoxPro, Mail shop, and/or desktop mailer.
- Jet letter and Postal software experience a PLUS!
Specialist offers a competitive salary with excellent benefits. Employer pays 75% of employee’s medical, dental, vision & chiro/acu plan, 100% life insurance and offers a 401k company match along with Paid Time Off & holiday pay. Apply now!
Please submit resume with salary requirements at jobs@specialistonline.com or fax it at 858-268-0205. For more information about our company visit our web site at www.specialistonline.com